My flight was cancelled. In which cases can I claim compensation?

You are eligible to compensation if you are a passenger:
– flying to Europe and your flight was operated by a European airline
or
– coming from Europe
and if you are in one of the following situations:
1. Your flight was cancelled less than 14 days before your departure date
or
2. An alternate flight was provided following a cancellation.
In the second situation, a 50% reduction will apply to the regulation fares. If an alternate flight was provided and you arrived within:
– 2 hours for a domestic flight: the compensation amounts to 125€ (excluding AirRefund commission billed only if the claim is successful)
– 3 hours for a mid-distance flight: the compensation amounts to 200€ (excluding AirRefund commission billed only if the claim is successful)
– 4 hours for a long-distance flight: the compensation amounts to 300€ (excluding AirRefund commission billed only if the claim is successful)